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Cancellation Policies

Maybe you just need the peace of mind before booking, or perhaps you need to cancel right now. Here’s how to find the cancellation policy for your integration:

In this article:

▽ Before an offer is accepted
▽ After an offer / proposal is accepted
▽ Extenuating circumstances
▽ Cancellation policies for Creators
▽ Issues during the integration

Before an offer is accepted

Withdraw an offer before the creator accepts and you’ll receive a full refund. Find other cancellation details on their showcase page, and during the booking process—before you pay.

After an offer / proposal is accepted

Cancellation options can be found in the Transactions section of your showcase page. Just click or tap Details of the corresponding In-Progress transaction and you’ll find Cancellation options

If you want to know what your refund will be, start canceling your integration and we’ll show you a detailed breakdown. Depending on the details of your integration, when you cancel, and the cancellation policy that applies to your integration, you may get a partial refund if you cancel after the start date.

Learn more about how refunds work for cancellations. Remember that the amount refunded will never be more than the amount you have actually paid at the time you cancel.

Extenuating circumstances

Did an emergency or natural disaster disrupt your integration? You may be eligible for a refund due to extenuating circumstances.

Cancellation policies for Creators

If you are a Creator or want to learn more about what cancellation policies are available, please refer to cancellation policies for your listing.

Issues during the integration

If you encounter issues during the integration that the content creator cannot resolve quickly, you may be protected under our Rebooking and Refund Policy.

While these guidelines don’t cover every possible scenario, they’re designed to offer general guidance on HOLLYFY’s community policies.

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