Help Center

Frequently Asked Questions

Profile & Settings

Getting Started

What do I need in my Profile?

Basic information to ensure you accurately represent yourself to the community.

You’ll be asked to provide information that represents you and company you work for to the community on HOLLYFY. A few simple bits of info will go a long way. 

  1. Add your first and last name.
  2. Include your current job title
  3. Add your company’s name
  4. Your email address. This is IMPORTANT. You will be receive matches, recommendations, and offers to help you succeed.
  5. Image. Upload an image of your company’s logo as well. 

     

Want to get ‘Verified‘?
Check out ‘How do I get verified?

How do I get verified?

Simple.
Verification provides potential partners an added layer of security when they’re interested in securing deals. 

What you’ll need:

  1. Valid email address. Confirm your work email address.
  2. Valid phone number. Confirm your phone number. 
  3. LinkedIn to your entertainment owned social media accounts and website. This helps verify your credibility.
  4. Active Payment Method. eg/ credit card or bank account.  

Your Profile

What image should I use?

Use the logo of your company for your profile image. Upload thumbnail image sizes no larger than 400kb.

Images tend to get more attention.

Download a thumbnail .psd file to get started.

Do I need to get verified?

No. You can use the platform without getting verified.

Verification is, however, an important feature when other members are reviewing people to work with. This allows users to see who takes the their work seriously enough to complete the verification process.

If you decide not to get verified, you can still work with other members. They just may ask for this information on their own.

What information is required?

In order to utilize the benefits of HOLLYFY, these are the required elements:

  1. Verified Email Address
  2. Active Showcase Page
  3. First & Last Name
  4. Job Title
  5. Company you work for 
What do you do with my information?

The information you provide is used for machine learning to best match you with relevant partners.

We do not sell information to third-parties.

Membership Settings

How do I upgrade my membership?

Upgrade your membership in your ‘Account Settings’.

Then go to the ‘Membership’ section and choose the plan that best aligns to your goals and needs.

How to upgrade membership

How do I downgrade my membership?

Downgrade your membership in your ‘Account Settings’.

Then go to the ‘Membership’ section and choose the plan that best aligns to your goals and needs.

How to downgrade membership

How do I cancel my membership?

Cancel your membership in your ‘Account Settings’.

Then go to the ‘Membership’ section and select ‘Cancel Account.

How to cancel membership

    Login Information

    How do I change my password?

    Change your password in your ‘Account Settings’.

    Then go to the ‘Profile’ section and select the ‘Account management’ accordion. Choose ‘Reset’ your password.

    How to change password

    Payment Information

    How do I add payment information?

    Add payment information in your ‘Account Settings’.

    Then go to the ‘Payment Methods’ section and select ‘Add Credit or Debit Card’ or select ‘Add Checking Account’. Follow the steps.

    Add payment methods

    Need Help?

    Still can’t find what you’re looking for?

    We can help.

    Download Image Templates

    Need Help?

    Use HOLLYFY helpbot.

    Have questions? Need help getting started? Want to know how HOLLYFY works? Find answers to many common questions using our chatbot on Messenger powered by ChatFuel.

    Contact Us

    3 + 15 =

    HOLLYFY
    BRANDED ENTERTAINMENT PLATFORM
    Empower Creators. Elevate Brands.

    help-with-profile-and-settings-hollyfy
    Share This